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All services offered by Holidaycart are subject to availability and fares are not guaranteed until they are ticketed. When you make a booking, you have to confirm that you are accepting these conditions on your behalf and on behalf of all members of your party. If you are making a booking for yourself or on behalf of any other person, then you are responsible for all due payments. It is also your responsibility to ensure that the information or details you are sharing with us is accurate as the booking is based on the same details.

It is necessary to pay a certain amount of money at the time of booking as a deposit. Until we accept your booking or receive your deposit, no contract will come into existence. Full payment in cleared funds is issue you with a confirmation invoice either on behalf of us or the supplier in question. One has to make sure that the names provided to us are same in relevant passport.

When you are booking tickets online it is mandatory for you to provide all the information that we require. As the online bookings are processed automatically so it is your responsibility to ensure that the details or information that you have shared with us is correctly entered online. You need to make sure that you have made right selection of flights, hotels and any other arrangement that you have made with us. The passenger information entered in online form should be same as in passport. We hold no responsibility for any discrepancy against the information that you shared with us or in the way you entered it online. You agree that any such discrepancy, error or problem will lead to extra cost which will be borne by you. It is also necessary to ensure that credit or debit card that you are using for the payment is your own and if it is third party’s card then their consent or authorization is mandatory for its use or payment. Once the booking or tickets are confirmed then it will be sent to your e-mail as an invoice.

While making a booking over telephone, you must provide all essential information that we require to make the booking possible. You also need to ensure that the information you are sharing with us is correct and as provided as it is available in their passport. When it comes to payment, then it is essential for you to ensure that the credit or debit card that you are using is your own and if it is not yours then you must have the consent of the third party whose card you are using for the payment. One must keep it in mind that the telephone booking confirmation is confirmed as firmly as in writing.

We never keep our customers in dark, so we don’t make false promises for the availability of any package holiday or flight, until our customer doesn’t make the payment and it is confirmed for them. Once the booking is accepted, we will shortly send you a confirmation/e-ticket or invoice. Any changes to the booking, once it is made by you will cost extra money payable by you including the charges of suppliers as well.

It is essential for customers to pay the balance payment by the date mentioned in the invoice. Please note that some of the telephone bookings may require full payment immediately once you receive the confirmation invoice. It is important for customers to pay the balances because if it fails, cancellation of your holiday/flights will leave customers with cancellation charges. Wherever extra booking charges will be applicable, it is advised at the time of booking. All cheque payments require at least 7 days getting clear. Until your full payment is been received, the price of your booking may increase due to increase in fuel price or any other surcharges which may be imposed by suppliers. Please keep in mind that Holidaycart is not accountable for cash sent by courier or post, even if it is sent by registered or recorded delivery post.

We need to use the information you provide us while process your booking and to ensure that your travel arrangements run smoothly and meet your requirement. Kindly look our Data Protection and Privacy Policy for further information.

Customers are responsible for cross checking the complete passport, visa and health requirements and ensure us that the documents are perfect and in order.

Relevant Embassy or Consulate can be the best option for Passport and Visa information. Requirements may change and customer must cross check the latest status before leaving for departure. Holidaycart is not accountable if the customer refused entry to the flight or any country due to failure on their own part. The passport of the customer should be valid for at least six months after the intended date of return. It is the prime responsibility of customers to ensure that they have correct visa and health entry requirements for all countries that they are about to visit including transit through.

It is customer’s responsibility to comply with diverse laws, foreign exchange, customs, and drug regulations of the countries you are about to visit. Holidaycart and our representatives hold the right to cancel holiday at any point of a time. In our perspective, if customer is found behaving unethical or unacceptable manner and indulged in illegal activities then you are liable to refund legal claim.

Travel insurance is one of the conditions of customer’s contract which cover cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses, air ambulance, personal accident, delay loss or damage etc. If customer is arranging insurance from any other source other than us, then they must provide a written document along with the details of the policy and their signature as an indemnity form on behalf of yourself as well as other members of their group.

At Holidaycart, we reserve the right to randomly record the telephone calls that are being observed constantly.

Where Holidaycart act as agent, the contract for the arrangements is set between the customers and suppliers and therefore any kind of query or concern should be addressed to them. If customer have an issue regarding their holiday, then customer must report to the supplier or agent immediately. If customer fails to complete this procedure, then there is less chance to investigate and rectify the complaint. The compensation amount may be entitled to may be reduced depending upon the circumstances.

Holidaycart will send documents by email and it’s your re responsibility to check that all travel documents issued are correct or not. In case you find any inaccuracy, then you must be notified to us immediately. But, travel documents will not be sent until we receive full payment in the cleared funds and once the company receives the fund, we will send documents 7 days prior to departure.

If customer finds lower price of the flight with us within 24 hours from their booking, then we will match the price and accordingly offer special price guarantee.

Some of the airlines only provide electronic confirmation of customer’s ticket or e-ticketing on diverse routes. If customer is travelling on e-ticket route, then we at Holidaycart can provide the paper ticket as well, on request basis. On paper ticket request, an administration fee of £10 per ticket will be levied in addition to any applicable airline charge.

Air tickets returned to us for a refund are subject to administration charge of £60 per ticket. Be it one or more than one tickets returned, customers are required to pay cancellation charge of per ticket imposed by the airline or consolidator pursuant to their terms and conditions.

If your flight gets cancelled your rights and remedies will be governed by airline's conditions of carriage such as follows:

• Carriage on another flight with the same airline without additional costs
• Re-routing to your destination with another carrier without additional costs
• Receiving a full refund

If a schedule change occurs, prior to the issue of your tickets or prior to our receipt from you of the full price then we make sure to notify you on behalf of carrier.

It is not possible to include all departure taxes in customer’s ticket. In some of the cases, the departure taxes are paid by local government of the country from where the customer is departing and it is non-refundable by us.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.